Privacy Policy

Last updated: July 7, 2026

The Junk Heroes LLC ("The Junk Heroes," "we," "us," or "our") respects your privacy. This policy explains what information we collect through thejunkheroes.com (the "Site"), how we use it, and the choices you have. By using the Site, you agree to the practices described below.

Information We Collect

We collect information you provide directly to us when you request a quote or contact us, including:

• Name, phone number, and service address
• Details about the job (items to be removed, timeframe, and any notes you provide)
• Photos you choose to upload of items you'd like hauled away
• Email address, if you contact us by email

We also collect limited technical information automatically when you visit the Site, such as pages viewed, device and browser type, and general location (city/region level), through Google Analytics, see "Analytics & Cookies" below.

How We Use Your Information

We use the information you provide to:

• Prepare and send you a free quote
• Schedule and complete the junk removal or cleanout service you request
• Communicate with you by phone, text, or email about your request or appointment
• Improve our Site, service offerings, and customer experience
• Comply with legal obligations and enforce our Terms of Service

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

How Your Quote Request Is Handled

Quote and contact forms on this Site are processed through Netlify Forms, our website hosting provider's form-handling service. Submitted information (including any photo you attach) is delivered to us and stored by Netlify on our behalf so we can respond to your request. See Netlify's Privacy Policy for details on how they handle data.

Analytics & Cookies

We use Google Analytics (GA4) to understand how visitors use our Site, which pages are viewed, how visitors found us, and general usage trends. Google Analytics uses cookies and similar technologies and may collect your IP address (which we have configured to be anonymized). This information is aggregated and does not identify you personally to us.

You can opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-out Browser Add-on, or by adjusting your browser's cookie settings to block third-party cookies. See Google's Privacy Policy for more information.

Text Messages

If you text us photos or questions at 978-915-3399, we use that information only to respond to you and prepare your quote. We do not enroll you in automated or marketing text campaigns without your separate, explicit consent. Standard message and data rates may apply from your carrier.

How We Protect Your Information

We take reasonable administrative and technical measures to protect the personal information we receive, consistent with Massachusetts data security requirements (201 CMR 17.00). No method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.

Your Choices & Rights

You may ask us to access, correct, or delete the personal information we hold about you by contacting us using the information below. We will respond within a reasonable time. If you are a California resident, you have additional rights under the CCPA regarding the sale of personal information, we do not sell personal information, so no opt-out is necessary.

Children's Privacy

This Site is intended for use by adults seeking junk removal services. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us:

• Phone: 978-915-3399
• Email: contact@thejunkheroes.com
• Mail: The Junk Heroes LLC, Salem, MA 01970